Freight shipping, answered plainly
Everything people ask before a first booking, and a few things they ask after.
All questions
›What is FreightSonar?
FreightSonar is a Canadian freight platform based in Calgary. It prices LTL, full truckload, local cartage, hotshot, temperature-controlled and dangerous-goods freight across Canada instantly where it holds tariffs, and through a dispatch desk within 30 business minutes everywhere else. Bookings produce a bill of lading, tracking link, proof of delivery and one invoice.
›Is the quote really the final price?
Yes, for the freight as declared. A firm quote is guaranteed for 7 days and becomes the invoice. If the pieces, weight or site conditions differ at pickup or delivery, the re-rated line and any accessorial appear as their own lines with proof.
›Which areas do you cover?
Instant pricing centres on the Lower Mainland, the Fraser Valley, the Okanagan, Vancouver Island, Calgary, Edmonton and the Alberta corridors, with Saskatchewan and Manitoba priced from history. Ontario, Quebec and Atlantic Canada move with partner carriers and are priced by the desk. Canada only, no parcel and no cross-border.
›How fast do you answer a desk quote?
Within 30 business minutes anywhere in Canada. The answer arrives by email as a firm, bookable price.
›What is your liability for loss or damage?
The uniform conditions of carriage apply: $4.41 per kilogram ($2.00 per pound) unless you declare a higher value at booking and pay the declared-value charge. Claims need written notice within 60 days of delivery and filing within 9 months.
›Do I need an account to get a price?
No. Quotes are free and instant without an account. Booking, tracking, invoices and your team's history need a free account, and a quote emailed to you can be claimed into one with one click.
›How do I pay?
New accounts prepay by card, pre-authorized debit or EFT when the invoice is issued at booking. Approved accounts are invoiced at delivery on net terms; apply for credit from the billing page.
›Can carriers work with FreightSonar?
Yes. Carriers with a safety fitness certificate, cargo insurance of $100,000 or more and $2 million auto liability can register on the carriers page. Loads arrive as a rate confirmation you accept with one click; payment is net 30 from the signed proof of delivery, with quick-pay available.
›How is LTL freight priced in Canada?
Canadian LTL is priced per pallet (pallet position) by destination zone, plus a fuel surcharge as a percentage of the linehaul, plus any accessorial services such as tailgate, residential or appointment delivery. FreightSonar shows every line before you book.
›What counts as one pallet?
A 48 × 40 or 48 × 48 inch footprint up to 84 inches high and 2,000 lb. Heavier or taller freight bills as additional pallets or as a full load; the quote form works it out from your dimensions and weight.
›Can I ship one pallet?
Yes. Single pallets move on the same lanes at the one-pallet rung of the ladder, subject to the minimum charge shown on the quote.
›When does a shipment become a full load?
At roughly 13 pallet positions, 20,000 lb, or when the freight is taller than a trailer door allows for stacking. The quote form flags over-height freight and prices it as a full load automatically.
›Do you provide flatbeds and step decks?
Yes. Choose the equipment on the quote form or tell the dispatcher; open-deck loads are tarped and strapped by the carrier and priced per move.
›Is fuel included in a truckload price?
The truckload fuel surcharge is shown as its own line, so you can see the index that applied on the day you booked.
›What is the minimum for a local delivery?
One pallet. Local moves are priced per move with a published first-pallet rate and a per-pallet increment, so a single pallet across town is the base price on the quote.
›Do you do same-day delivery?
Yes on Lower Mainland and Calgary local lanes when booked before 10:00 Pacific or Mountain time, subject to equipment. The dispatcher confirms the window at booking.
›How fast can a hotshot leave?
Typically within two hours of booking in Calgary, Edmonton and the Lower Mainland; the dispatcher gives you the departure time when the vehicle is assigned.
›What fits on a hotshot?
Up to about 10,000 lb and 24 feet of deck on a one-ton with a gooseneck, or 2 to 4 pallets in a cube van. Larger freight moves as a full load.
›Do you ship frozen freight LTL?
Yes on Lower Mainland and Alberta lanes. Frozen freight moves on reefer LTL with the trailer held at the set point on the bill of lading; a temperature surcharge applies and is shown on the quote.
›What is protect-from-freeze?
Heated service in winter for freight that must not freeze but does not need refrigeration: paint, adhesives, beverages, some chemicals. Choose it on the quote form from October to April.
›What do I need to ship dangerous goods?
Proper packaging and labels per the Transportation of Dangerous Goods Regulations, the shipping document details (UN number, proper shipping name, class, packing group, quantity) and a 24-hour emergency contact. The booking form captures them and prints them on the bill of lading.
›Which classes will you not carry?
Class 1 explosives, Class 7 radioactive materials and infectious substances. Everything else is reviewed by the dispatcher at booking.
Price a shipment in 30 seconds
No account needed. Firm prices are guaranteed for 7 days, and a dispatcher answers the lanes we do not hold a tariff for within 30 business minutes.