Terms of service

1. Who we are and what we do

1001599082 ONTARIO INC., doing business as Freight Sonar (“FreightSonar”, “we”, “us”), operates a freight platform for less-than-truckload, truckload and specialized road freight within Canada. When you book, FreightSonar is the broker of record: we contract with you as principal to have your freight carried, engage and pay the licensed carriers that haul it, and remain your single point of contact for the bill of lading, tracking, billing and claims. We do not act as your agent. The hauling carrier is engaged and paid by us and is not your contracting party: you pay us, not the carrier.

2. Quotes

1. A firm price is binding on us for the freight as declared, for the period shown on the quote (normally 7 days), for pickup on or about the date requested.
2. An estimate is non-binding: our best current price. A dispatcher confirms it, and only the confirmed price is binding.
3. Prices are in Canadian dollars, exclude sales tax, and are based on the pieces, dimensions, weight, commodity, service level, addresses and site conditions you declare. If the freight differs at pickup or delivery, the price is re-rated to the actual freight and any accessorial service found necessary is billable with proof (scale ticket, driver note, photo or delivery receipt).
4. The quote is the invoice unless the freight was misdeclared. We do not add hidden fees after the fact.

3. Booking and the bill of lading

1. A booking creates a shipment with a PRO and a bill of lading number. The bill of lading we issue, together with these terms and the conditions of carriage, is our contract with you for the shipment.
2. You warrant that the goods are accurately described, lawfully shipped, properly packaged and labelled for road transport, and that dangerous goods are declared with the UN number, shipping name, class, packing group and a 24-hour emergency contact, as the Transportation of Dangerous Goods Act requires.
3. A shipment may be cancelled without charge before a driver is dispatched. After dispatch, a cancellation or a dry run is billable at the greater of the minimum charge and the cost we incur.
4. Pickup and delivery windows are targets, not guarantees, unless a firm quote names a delivery date. Transit days count business days from pickup.

4. Liability, declared value and claims

1. We are responsible to you for loss of or damage to the goods from pickup until delivery, whichever carrier is hauling them, and we pursue that carrier ourselves. Our liability is limited to $4.41 per kilogram ($2.00 per pound) of the weight of the affected goods unless you declare a higher value on the booking and pay the applicable charge, in which case liability is limited to the declared value.
2. Notice of loss, damage or delay must be given to us in writing within 60 days of delivery (or, for non-delivery, within 9 months of shipment), and a claim with supporting documents must be filed within 9 months. Claims are handled under the conditions of carriage.
3. We are not liable for indirect or consequential loss, including lost profit or production, or for loss caused by an act of God, the public enemy, riot, strike, an act of public authority, the inherent vice of the goods, or an act or default of the shipper or consignee.

5. Charges and payment

1. Unless you have approved credit terms with us, charges are due at booking or before delivery, as shown at checkout. Credit accounts are invoiced after delivery, payable net of the term stated on the invoice.
2. Overdue accounts bear interest at 1.5% per month (19.56% per year), and we may have goods held under a general lien for unpaid charges as the conditions of carriage allow.
3. Disputed items must be raised within 30 days of the invoice date; undisputed amounts remain payable.

6. Accounts and the platform

1. You are responsible for the people you invite to your organization and for actions taken under their sign-in. Keep credentials confidential and tell us at once about any unauthorised use.
2. We may suspend an account for non-payment, misdeclared freight, abuse of the platform or a request from a lawful authority.
3. The platform, its rates and its content are ours. You may use them to quote and book freight for your own business, and, where your organization is registered with us as a carrier, freight broker or freight forwarder, to quote and book freight for your own customers. You may not scrape the platform or republish our rates as a rate sheet, a feed or a price list.

7. Prohibited and restricted goods

We do not arrange the carriage of currency, bullion, jewellery, live animals, human remains, firearms and ammunition, household goods, or goods that are illegal to transport. Cannabis, alcohol, tobacco, pharmaceuticals and temperature-critical goods move only when declared and accepted in advance in writing.

8. Privacy

We handle your information as described in our privacy statement.

9. Changes, law and disputes

1. We may update these terms; the version dated on this page applies to bookings made after that date.
2. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. The courts of Ontario have exclusive jurisdiction, subject to any mandatory provincial carriage regulation that applies to an intra-provincial shipment.
3. If any clause is unenforceable, the rest stands.

10. Contact

Questions about these terms go to the address shown in the footer of every email we send you, or through your account.